Orders over R1000

  • Available for delivery anywhere in South Africa
  • Total volumetric weight must be less than 25kg.
  • Order must not contain any aquariums (Outside Gauteng).
  • We reserve our rights to cancel an order that ultimately does not qualify for free shipping if fulfilment costs exceed the value ratio of the order.
  • Only orders that fall within the above rules qualify for free shipping.
  • Free delivery is only available as an Economy service with a 1 to 5 day delivery time depending on the delivery location, rural areas may assume a longer delivery time.
  • Free delivery may NOT be available for animal beds and cushions due to size limitations. We reserve our rights to cancel such orders.
  • Free delivery may be NOT available for dog and cat food due to size and weight limitations. We reserve our rights to cancel such orders.
  • Certain OUTLYING towns that do not receive regular deliveries from our courier partners unfortunately DO NOT qualify for free delivery. If, for some reason, the system presents the customer with free delivery to such an area, we reserve our rights to cancel such an order.
  • Some orders may NOT qualify for free delivery, this could be due to size, weight and delivery area limitations.
  • Any cancelled orders will be refunded in full according to our returns / refund policy.

Aquariums

  • Free delivery is available to any main centre in Gauteng for orders that contain aquariums.
  • An order that contains a qualifying aquarium may be mixed with other products.
  • The delivery address must be located in a main area in Gauteng.
  • Free delivery is only available as an Economy service with a 1 to 5 day delivery time depending on the delivery location, rural areas may assume a longer delivery time.
  • We reserve our rights to cancel any orders that ultimately do not fall within our specified criteria.
  • Competitive shipping is available for anywhere else in South Africa
  • Some aquariums may require a lead time of up to 5 days before they are dispatched for delivery.
  • Certain OUTLYING towns that do not receive regular deliveries from our courier partners unfortunately DO NOT qualify for free delivery. If, for some reason, the system presents the customer with free delivery to such an area, we reserve our rights to cancel such an order.
  • Some orders may NOT qualify for free delivery, this could be due to size, weight and delivery area limitations.
  • Any cancelled orders will be refunded in full according to our returns / refund policy.

If your order does not qualify for free delivery then you will be presented with an estimated shipping cost upon checkout. This cost can only be estimated after completing your delivery address details. Some orders may ultimately not qualify for free delivery, and we regret that we may reserve our rights to cancel such orders. Should you have any queries, please contact us BEFORE placing your order.

Any of the above mentioned delivery times exclude the time required to prepare your order and are only valid from the date of dispatch.

All other T’s and C’s apply as per our Terms and Conditions.

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